Pay Your Bill Online
HSS uses a few different billing systems and patients could receive bills from various departments for one procedure or visit. Some bills might not be payable online. This page is designed to help you make online payments when available.
Pay using the MyHSS portal
For your convenience, you can use the MyHSS portal to pay for services from the hospital and from physicians who participate in MyHSS. Some physicians use different billing systems and cannot be paid through this portal. In those cases, please follow their payment instructions.
As of February 7, 2023, HSS patients with active MyHSS accounts were transitioned to paperless statements for both hospital and physician billing. You will no longer receive paper billing statements in the mail, unless you opt-in to do so. Go here for information about paperless billing and changing your notifications.
If you do not wish to activate a MyHSS account or your physician is not on MyHSS, you may still be able to pay as a guest.
View Sample Bills Below
If your hospital bill looks like the image below, you have two payment options. When you are asked to enter an account or reference number, use the guarantor number located on the upper right of the bill (highlighted in the image below):
Option 1: Make payment through MyHSS
Option 2: Make payment as a guest through MyHSS
If your physician bill looks like the image below, you have two payment options. Please note that some HSS physicians use different billing systems and cannot be paid on this site. Please follow their payment instructions.
Option 1: Make payment through MyHSS
Option 2: Make payment as a guest through MyHSS
If your radiologist bill looks like the image below, you have two payment options.
Option 1: Make payment through MyHSS
Option 2: Make payment as a guest through MyHSS
If your anesthesiology bill looks like the image below, make a payment here.
Refund Policy
Hospital for Special Surgery resolves credit balances through a routine proactive review of its receivables. Identified overpayments will be refunded in as timely a manner as possible.